Do you offer free postage?

We would love to be able to offer free postage to all our customers but, as a small business, sadly, we are unable to offer this at the moment without a minimum spend of £50.

What are the postage costs?

If you spend £50 or more, your order will qualify for our free postage. Under this amount we do charge for postage. We use the Royal Mail prices and add on an extra £1.00 to cover our packaging materials. Our postage costs are:

• Tracked 48 with Royal Mail - £4.39

• Tracked 24 with Royal Mail - £5.19

We can also arrange in person collection at any event or makers market we are attending. Details of these can be found here.

Postage to Scottish Highlands and Islands, Channel Islands and Ireland may be excluded or incur different postage charges and will be calculated on checkout.

All shipping methods are tracked and you will receive SMS, email notifications and delivery updates to the contact details you provide. If you are not available to receive your order, you can instruct the driver to leave your parcel in a safe place, deliver to a neighbour or a pick up shop. Details of options are available via your tracking email and text notification.

How long will my order take to arrive?

Our delivery times are based on working days Monday to Friday (excluding Bank Holidays) and are not guaranteed. This time does not include picking and processing lead time which can be up to 2 working days.

Please note: orders placed during busy seasonal periods may be subject to a longer processing and delivery time.

Please bear in mind that this is a small business selling handmade items and is operated by a sole trader; we may not be as quick to dispatched as bigger companies.

If your package has not arrived within 7 working days of dispatch, please contact Royal Mail with your tracking number.

Do you ship orders internationally? 

No, not at the moment. We currently only offer postage/shipping within the UK.

What should I do If my item has arrived damaged or I have received the wrong item?

Please inspect your order carefully on receipt and contact us immediately if your item is damaged, defective or we have mistakenly sent you the wrong item. Contact us via the contact page or email us at blossomandleafsoapemporium@gmail.com. We will evaluate the issue and put it right.

What is your returns policy? 

Please find below details of our returns policy. Details of your full consumer rights can be found in our Terms and Conditions page.

When you buy goods from our website a contract is formed, under the consumer contracts regulations 2013, in which you have time to change your mind and return the goods to us. Please read the following information carefully about your rights. If goods are faulty or misdescribed then you have additional rights – see below.

• You have the legal right to cancel the contract for a limited time without giving any reason, but we would welcome your feedback as it helps us to improve.

• Your right to cancel ends 14 calendar days from the the day following:

  (a) The day your receive your order, or
  (b)  The day you receive the last of your order when it’s delivered in instalments.

• To cancel, you must inform us of your wishes in writing via email to blossomandleafsoapemporium@gmail.com.

• If you cancel this contract, we will refund the full purchase price plus the cost of delivery on your order. Note any additional cost of return delivery or enhanced delivery chosen by you will not be refunded e.g. next day delivery.

We do everything we can to make sure our goods reach you in perfect condition, however if there is anything wrong with your order please tell us as soon as possible so we can resolve the matter to your satisfaction.

If goods are faulty, misdescribed or have been damaged in transit then please send us an email to blossomandleafsoapemporium@gmail.com telling us what is wrong and remember to provide your name, address and order number. Where possible include a photograph of any damage caused to packaging in transit as this will help us to raise the matter with our courier.

Where goods are faulty or have been misdescribed then you have a short-term right to reject them for a full refund or ask us to send you a replacement as you prefer.

All refunds will be made using the same method of payment as used when ordering.

Are there any items that cannot be returned?

Unfortunately, we cannot accept returns on items that have been used, sale items or gift cards.

When will my refund arrive?

Once we have received and inspected the return, we will email to state whether the return was approved or not. If approved, the refund will be sent via the original payment method. Please note that it can take some time for the bank or card company involved to process and post the refund.